Gambiva Casino Privacy Policy
Last Updated: September 2026
1. Introduction
This Privacy Policy explains how Gambiva Casino ("we", "us", "our") collects, uses, stores, and protects your personal information when you access or use our website, games, and related services (collectively, the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle your information as described here, you should not use the Platform.
We may update this Policy from time to time, as described in Section 12 below, so we encourage you to review it periodically.
2. Information We Collect
We collect several categories of information in order to provide, secure, and improve our services:
Personal information you provide directly, including your full name, date of birth, email address, residential address, phone number, and any identity or address verification documents submitted during account setup or before a withdrawal.
Payment information, including details of the payment methods you use to deposit or withdraw funds. Full card numbers and similarly sensitive payment details are handled by our payment processors and are not stored in full on our own systems.
Technical information, collected automatically when you use the Platform, including your IP address, browser type and version, device type, operating system, referring website, and general usage patterns such as pages visited and time spent on the Platform.
Cookies and similar tracking technologies, used to remember your preferences, keep you securely logged in, and understand how the Platform is used, as described further in Section 5.
Account activity data, including your deposit, withdrawal, and gameplay history, bonus usage, and any communications you have with our support team.
3. How We Use Your Information
We use the information we collect for the following purposes:
To create, verify, and manage your account, including confirming your identity and age.
To process deposits, withdrawals, and other transactions.
To administer bonuses, promotions, and the VIP programme.
To detect, investigate, and prevent fraud, money laundering, and other prohibited activity described in our Terms of Use.
To comply with applicable legal, regulatory, and licensing obligations.
To provide customer support and respond to your enquiries.
To communicate with you about your account, transactions, or, where you have not opted out, relevant promotions.
To analyse and improve the performance, security, and usability of the Platform.
We only use your personal information for purposes consistent with those outlined in this Policy, or for other purposes that you have separately been informed of and, where required, consented to. We rely on different legal grounds for these uses depending on the circumstances, including that the processing is necessary to perform our agreement with you under the Terms of Use, to comply with a legal or regulatory obligation, to protect our legitimate business interests such as fraud prevention, or, in some cases, your consent.
4. Who We Share Your Information With
We do not sell your personal information. We do, however, share certain information with the following categories of recipients where necessary to operate the Platform:
Payment processors and banking partners, to process your deposits and withdrawals securely.
Identity verification providers, to confirm your identity and age during account verification.
Regulatory bodies and licensing authorities, where required by applicable law or as part of our ongoing compliance obligations.
Service providers, such as hosting providers, customer support tools, analytics providers, and fraud prevention services, who process data on our behalf under appropriate confidentiality and data protection obligations.
Law enforcement or government authorities, where required to comply with a legal obligation, court order, or valid regulatory request.
Any third party we share your information with is required to handle it securely and only for the specific purpose for which it was shared.
5. Cookies Policy
We use cookies and similar technologies to operate and improve the Platform. These fall broadly into the following categories:
Essential cookies, required for core functionality such as keeping you logged in and maintaining session security. These cannot be disabled without affecting how the Platform works.
Functional cookies, which remember your preferences, such as display settings, to improve your experience on return visits.
Analytics cookies, which help us understand how the Platform is used so we can identify and fix issues and improve performance.
Marketing cookies, which may be used to measure the effectiveness of promotions and tailor communications, where applicable.
You can control or disable cookies through your browser settings at any time, though doing so may affect certain features of the Platform, including your ability to stay logged in.
6. How We Protect Your Information
We take the security of your personal information seriously and apply a range of technical and organisational measures designed to protect it against unauthorised access, loss, misuse, or alteration. This includes the use of SSL encryption technology to protect data transmitted between your device and our servers, restricted internal access to personal data on a need-to-know basis, and regular review of our security practices.
While we take reasonable steps to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure. You also play a role in protecting your account by keeping your login credentials confidential and not sharing them with anyone else, as described in our Terms of Use.
7. Your Rights
Depending on where you are located, you may have certain rights in relation to the personal information we hold about you, including the right to:
Request access to the personal information we hold about you.
Request correction of any information that is inaccurate or incomplete.
Request deletion of your personal information, subject to our legal and regulatory retention obligations described in Section 8.
Request a copy of certain personal information in a portable, machine-readable format.
Object to, or request that we restrict, certain types of processing.
Withdraw consent, where our processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before actioning certain requests, and some rights may be limited where we have an overriding legal or regulatory obligation to retain or process specific information. We aim to respond to valid requests within a reasonable timeframe, and will let you know if we expect a request to take longer due to its complexity.
8. Data Retention
We retain personal information for as long as necessary to provide our services, comply with applicable legal, regulatory, and licensing obligations, resolve disputes, and enforce our agreements. Account and transaction records are typically retained for a period after account closure to meet regulatory and anti-money-laundering requirements. Where information is no longer required for these purposes, we take steps to securely delete or anonymise it. Retention periods vary by data type and are reviewed periodically to ensure we are not holding information for longer than is reasonably necessary.
9. International Data Transfers
As an online platform, your information may be processed or stored on servers located in a different country from where you access the Platform, including by service providers described in Section 4. Where this occurs, we take steps to ensure that appropriate safeguards are in place to protect your information in line with this Policy, regardless of where it is processed.
10. Marketing Communications
Where you have opted in, or where otherwise permitted by law, we may send you marketing communications about promotions, bonuses, and other offers we believe may be of interest to you. You can opt out of marketing communications at any time by using the unsubscribe link included in our emails, or by adjusting your communication preferences within your account settings. Opting out of marketing communications does not affect essential account-related messages, such as transaction confirmations or security notices, which we may still need to send you.
11. Children's Privacy
The Platform is intended solely for individuals aged 18 and over, in line with the age requirement described in our Terms of Use. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from someone under this age, we will take reasonable steps to delete that information and close any associated account promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal and regulatory requirements. Material changes will be communicated where reasonably practicable, such as through a notice on the Platform or by email. The "Last Updated" date at the top of this page indicates when this Policy was last revised, and we encourage you to review it periodically.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, or would like to exercise any of the rights described in Section 7, please reach out through the details listed on the Contacts page. We aim to respond to all privacy-related enquiries as promptly as possible.